Contact

Arbfaa Capital, S.L. Calle Comedias 9 Ed. Codda – 4ª planta, 29008 Málaga  Spain

At Arbfaa capital, S.L. we take your privacy and that of your loved ones very seriously. That is why we pay special attention to the care of your data.

Privacy policy

Arbfaa Capital, S.L. in compliance with GDPR personal data protection regulations, has provided this Privacy Policy to its website users, informing them about how we process their personal data and safeguard their privacy and information.

Arbfaa Capital, S.L. hereby requests that all users take a few minutes to read our Privacy Policy carefully.

Introduction

This Privacy Policy applies to the Arbfaa capital, S.L. website, dedicated to the private area made available to the public at URL https://www.villaspinaresdesananton.com/ and https://www.arbfaacapital.com/ (hereinafter, the Website or the Platform), as well as any user interactions with Arbfaa Capital S.L. through such Website.

Arbfaa Capital, S.L. may amend this Privacy Policy as necessary. If changes are made, we will duly inform you through the Website or otherwise, providing you with our new Privacy terms. The fact that you continue making use of the functionalities provided to you by Arbfaa Capital, S.L., after being notified of such changes, will constitute your agreement, except for those cases where your express consent is required.

Who is the Controller of your personal data?

The Controller of your personal data is the company Arbfaa Capital, S.L. (hereinafter, Arbfaa Capital), holding Fiscal Identification Number (NIF) B93514552 with registered address in Calle Comedias,9 PISO 4 OFICINA 4-5-6 29008, Malaga.

In order to ensure that your personal data processing is adequately managed, Arbfaa Capital has designated a Data Protection Officer, available for any issue you may need at the following e-mail address data@arbfaacapital.com

What is the purpose of your personal data processing?

Any personal data provided by users through this Website may be processed by Arbfaa Capital for the following purposes, depending on the type of data provided by the user, as well as user interactions with Arbfaa Capital through this Website.

         1. Contact

    • Purpose: Any personal data provided by users contacting Arbfaa Capital through any contact channels in place on the Platform will be processed to manage such contact, to handle any requests accordingly received and to provide the services requested. 
    • Data processed for this purpose: Identification and contact details (e.g. full name, e-mail address, telephone number, mailing address, IP address, etc.).
    • Lawfulness: to manage, process and execute the contractual and legal relationship held between all users and Arbfaa Capital.

        2. Management of Platform-registered users

    • Purpose: Any personal data of registered users, holding a user account on the Platform for access to their private area, will be processed in order to manage the user profile enabling Platform access, to manage its users and to allow access to any contents, functionalities and services offered through the Platform.
    • Data processed for this purpose: Identification and contact details (e.g. full name, e-mail address, telephone number, mailing address, IP address, etc.).
    • Lawfulness: to manage, process and execute the contractual and legal relationship held between all users and Arbfaa Capital.

All users will be solely accountable for safeguarding their Platform passwords, keeping them secret and using them responsibly. Users will be liable in each case for any consequences or damages that may arise from a failure to diligently safeguard their passwords.

        3. Management of Platform functionalities

    • Purpose: Any personal data of users making use of Platform functionalities (request and management of after-sale services, reporting and notification of after-sale incidents in any real estate properties for which Arbfaa Capital acted as agent, etc.) will be processed by Arbfaa Capital to manage Platform functionalities, as well as all user requests. In order to provide an after-sale service, your data may be disclosed to our partners.
    • Data processed for this purpose: Identification and contact details (e.g. full name, e-mail address, telephone number, mailing address, IP address, etc.). Navigation data (e.g. Website/Platform use, visited sections, etc.).
    • Lawfulness: to manage, process and execute the contractual and legal relationship held between all users and Arbfaa Capital.

        4. Arbfaa Capital’s sales correspondence with its clients

    • Purpose: Any personal data of Website users who, furthermore, are Arbfaa Capital clients, may be processed in order to forward advertising or promotional material, or other information that may be of interest, on Arbfaa Capital’s products, promotions and deals, through any means, such as by mail, electronic channels (post, messenger service, SMS or other equivalent electronic communication channels) or social networks, even when based on our analysis and profiling, using internal data only. Regarding Arbfaa Capital’s analysis and profiling, please note that in order to optimise and improve the process, and to offer you adequate information based on your preferences, it may require processing that involves profiling and profile analysis and segmentation techniques for sales and advertising purposes, which will be exclusively based on data you have provided to us (Arbfaa Capital’s internal data).
    • Data processed: identification and contact details, details of transactions with goods and services, personal traits or social circumstances (derived from segmentation and profiling techniques).
    • Lawfulness: This purpose is based on Information Society regulations (in the case of e-mail or equivalent correspondence) and Arbfaa Capital’s legitimate interest in generating interest and encouraging the procurement of Arbfaa Capital products, and to improve Arbfaa Capital’s image. Consequently, all users may at all times object to the processing of their data for this purpose through the channels put in place by Arbfaa Capital and provided in each sales communication issued (if sent by e-mail or equivalent means). Should you require more information about Arbfaa Capital’s legitimate interest in this purpose, please contact data@arbfaacapital.com for further detail.

        5. Arbfaa Capital’s own sales correspondence sent to non-client consumers

    • Purpose: Any personal data of Website users who are brand product consumers and who, furthermore, have expressly allowed us to do this in their submitted forms, may be processed by Arbfaa Capital in order to deliver advertising or promotional material, or any other information that may be of interest on Arbfaa Capital’s products, promotions and deals, through any means, such as by mail or electronic channels (post, messenger service, SMS or other equivalent electronic means of communication) or social networks, even when based on our analysis and profiling, using internal data only. Regarding Arbfaa Capital’s analysis and profiling, please note that in order to optimise and improve the process, and to offer you adequate information based on your preferences, it may require processing that involves profiling and profile analysis and segmentation techniques for sales and advertising purposes, which will be exclusively based on data you have provided to us (Arbfaa Capital’s internal data).
    • Data processed: identification and contact details, details of transactions with goods and services, personal traits or social circumstances (derived from segmentation and profiling techniques).
    • Lawfulness: User consent, requested through the forms provided for this purpose. All users may revoke their consent to such data processing, through the channels put in place by Arbfaa Capital.

         6. Satisfaction surveys related to our service

    • Purpose: All user contact details may be processed by Arbfaa Capital to conduct satisfaction surveys or market studies related to transactions completed on the Website.
    • Data processed: Identification and contact details.
    • Lawfulness: This processing is based on Arbfaa Capital’s legitimate interest, consisting of the need to find out its consumers’ level of satisfaction with the products sold on its Website. Consequently, all users may at all times object to the processing of their data for this purpose through the channels put in place by Arbfaa Capital and provided in each sales communication issued (if sent by e-mail or equivalent means). Should you require more information about Arbfaa Capital’s legitimate interest in this purpose, please contact data@arbfaacapital.com  for further detail.

          7. Prevention of fraud

    • Purpose: All user personal data will be processed to comply with any legal and corporate rules in place, and to cooperate with the competent authorities in the fight against crime or fraud.
    • Data processed: Identification and contact details, and data related to transactions with goods and services.
    • Lawfulness: This purpose is based on Arbfaa Capital’s legitimate interest, to guarantee reasonable use of the resources offered on its Website and to lower the risk of its users being the victims of fraud or deceit. Should you require more information about Arbfaa Capital’s legitimate interest in this purpose, please contact data@arbfaacapital.com for further detail.

What are our data sources?

Arbfaa Capital processes data from the following sources:

    • Data provided by each user, when completing any forms made available by Arbfaa Capital or through any other channel used by the user to hold a relationship with Arbfaa Capital (such as full name, e-mail address, telephone number, mailing address, IP address, etc.).
    • Data generated as a consequence of user navigation and use of the Platform/Website
    • Data generated as a consequence of executing, handling and managing the relationship established between each user and Arbfaa Capital (such as number of client contacts).
    • Data generated as a consequence of executing, handling and managing Arbfaa Capital Club functionalities and any other service provided by, or through, Arbfaa Capital (such as purchases from Club partners, etc.).

Who receives your data?

Arbfaa Capital would like to inform all users that the personal data it processes, as described and reported in this Privacy Policy, may require that these be disclosed by Arbfaa Capital to third parties.

Such data communications will only be made by Arbfaa Capital where this is necessary as part of the handling of a user request, for which the lawfulness of such data communication will be the management, handling and execution of the contractual and legal relationship established between each user and Arbfaa Capital.

Consequently and if necessary, Arbaa Capital may communicate your data to the following third parties:

  • Construction companies for user-owned properties, where Arbfaa Capital acted as agent. 
  • Suppliers of on-site verification services for any property incidents reported by each user through the Platform.
  • Suppliers of repair services for any property incidents reported by each user through the Platform that need to be remedied. Such repair service suppliers may be hired through property construction companies or through Arbfaa Capital.

Furthermore, subject to your express authorisation, we may disclose your data to certain partners, allowing them to provide you with a service of interest. These assignments are envisaged as part of an agreement between Arbfaa Capital and each partner, where they both decide to offer the necessary safeguards to ensure their data security. Consequently, we may disclose your data, for instance, to after-sale service suppliers, such as RUNUP BUSINESS, S.L. (QLIP).

We do not expect to make any international transfer of your personal data. Nevertheless, in the case of an international transfer, we will follow the criteria and requirements imposed by current regulations, adopting adequate legal safeguards, which may consist of formalising the following with the data recipient: (i) Standard Contractual Clauses approved by the European Commission to authorise an international data transfer to third counties, or (ii) another valid legal instrument that is able to afford an adequate level of protection that is equivalent to that of the European Economic Area.

For how long are your data stored?

Arbfaa Capital will store your personal data for as long as necessary to handle any reported incidents and/or to achieve the processing purpose sought.

Subsequently, provided that the user has not upheld its right of erasure, your data will be saved for the legal timeframes applicable in each case, based on the type of data and the purpose of their processing.

In any case, all users may request detailed information about the data storage timeframes followed at Arbfaa Capital by contacting our Data Protection Officer at

What personal data should you provide us with in each case?

Arbfaa Capital hereby informs all users that if your personal data are gathered through a form accessed through our Website, each user must at least provide all mandatory data. If such mandatory fields (at least) are not completed, Arbfaa Capital may not handle the service or process each user’s request.

What do you need to guarantee when providing your personal data?

All users must guarantee that the data provided are true, accurate and complete, and up to date, and will be accountable for any direct or indirect loss or damage that may be caused if such obligation is not fulfilled.

If the user is providing third party data, it must guarantee that it has informed such third party of all the aspects contained in this Privacy Policy and that it has obtained its consent to the provision of its data for the processing purpose in question. All of this is a prior condition before any third party data are provided through our Website.

Arbfaa Capital hereby informs you that, when providing your personal data, by any means, through our Website, you must be over 18. Any user providing data to Arbfaa Capital through this Website represents and warrants that he/she is over 18, and will otherwise be held accountable.

What measures do we take to protect your personal data?

In response to Arbfaa Capital’s concern to secure your data safety and confidentiality, the security standards required for personal data protection have been met and technical means are within reach to avoid the loss, misuse, alteration, unauthorised access and theft of any personal data provided through this Platform/Website. In any case, please note that Internet security measures are not impregnable.

What are your personal data rights?

Arbfaa Capital hereby informs you of your right to confirmation as to whether or not we are processing your personal data.

Likewise, Arbfaa Capital hereby informs you that you are entitled to the following personal data rights:

    • Data access: To find out which of your personal data we are processing.
    • To request data rectification or erasure: To rectify any of your personal data you consider inaccurate, which are being processed by Arbfaa Capital, as well as the right to request your data erasure if (amongst other reasons) these are no longer necessary for the purposes for which they were gathered.
    • To request a limitation on your data processing: To limit your data processing, in which case you are hereby informed that we will only save the data covered by your limitation for the upholding of claims or to handle our defence.
    • To data portability: To receive any personal data affecting you, provided to us, in structured form for shared use, able to be mechanically read, and to be transferred by Arbfaa Capital to another data controller.
    • To object to your data processing: To object to your data processing, in which case we will no longer process them unless we need to do so for legal reasons or to uphold potential claims or to handle our defence.

Furthermore, may we remind you that you are entitled to at any time object to your receipt of advertising on Arbfaa Capital products and services, and to withdraw any consents provided for your data processing, without this affecting the legality of our processing based on your prior consent.

Arbfaa Capital hereby informs you that you may exercise your personal data rights by reaching Arbfaa Capital in writing, under the reference “Exercise of client rights”.

Your requests may be sent to either of the following addresses:

In either case, the person exercising such rights must be verified. If adequate verification cannot be completed, additional information may be requested.

Arbfaa Capital will deliver the information requested within a maximum of 1 month following receipt of your request. However, please note that such timeframe may be extended for 2 further months due to the complexity of the matter and the number of requests.

Finally, Arbfaa Capital hereby informs you that you may bring a claim before the competent Supervisory Authority in data protection matters, i.e. the Spanish Data Protection Agency (www.agpd.es). Nevertheless, you may initially bring a claim before our Data Protection Officer data@arbfaacapital.com who will issue a response within two months maximum.